Your AI Agent Works Brilliantly -But Can Anyone Use it?

As AI becomes a utility, we're discovering a new problem - the technology works, but the experience doesn't.

As BA's we're committed, but not as involved as UX in detailing and understanding the users experience and challenges:

• How do you design trust into an AI system?

• What does a conversation with an algorithm look like?

• When should AI be invisible versus explicit?

Here are two resources that'll give you the designer's perspective on these challenges:

Shape of AI explores how interfaces evolve when AI becomes the interaction method rather than just a feature behind buttons and menus.

Microsoft's UX Design for Agents dives into the specific considerations when designing experiences around AI agents.

Both resources will give you context for those conversations with design teams about "making the AI more user-friendly."